These are the new tools
The service navigation:
A search function and language selector let customers access information quickly and conveniently.
The e-mail service:
Here, customers can specify which application they want to receive information on automatically and how often - daily or weekly.
The graphical navigation:
This is structured intuitively along the process chain to provide orientation. Required information, documents, and transactions can be found quickly here.
This tool provides users with an overview of orders and production processes and allows them to schedule deliveries as needed and track shipments.
Custom design:
Each customer can customize the SteelOnline platform individually. Key figures are now provided with graphics to make it easier to recognize performance and trends. And a single glance is all it takes to see how many new documents are available for download.
We work with the highest security standards and have repositioned ourselves technically for further applications with Steel Online.
Ansgar Heitkamp, Head of E-Business, Duisburg
Use the following service areas:
Order
What is the job number for my order? Has an order confirmation already been submitted? Customers can find out here. Some suppliers are already starting to offer auctions, as well.
Production
The advantage of digital order processing is that customers can access up-to-date information on their orders at any time. With just a single click, they can view the production status of each item and obtain an overview of which items are already finished and available.
Shipping
Which items are ready for shipping? And which are already on the way? In this area, customers can play an active role in shipping by specifying desired quantities and preferred dates. Documents such as delivery notes and invoices are stored here.
Material selection
Two online tools help customers choose exactly the right steel for the job.
CONTACT:
Want to become an online customer?
We’re happy to help: [email protected]
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