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Sales, Technical Customer Service and Logistics

First contact

For the first contact, please refer to our office so that we may pass you on to the appropriate specialist.

Office Sales and Technical Customer Service

Office Sales

[email protected]

Phone: +49 2632 30972421

Office for Technical Customer Service

E-Mail: [email protected]

Phone: +49 2632 30972415

Our plus point – competent advice from our direct sales team

We assign a dedicated sales team to look after all your needs. For any aspect of Customer Service or Key Account Management, your contact will be there for you, providing prompt and professional assistance.

Sales contact persons


Manager Sales Europe

ThyssenKrupp Contact

Thomas Denkel

Head of Sales Europe, thyssenkrupp Rasselstein GmbH

Telephone: +49 2632 3097-2283

Fax: +49 2632 3097-2416

Send email

Here you find an overview of all sales contacts.

Manager Sales Overseas

ThyssenKrupp Contact

Clarissa Odewald

Head of Sales Overseas, thyssenkrupp Rasselstein GmbH

Telephone: +49 2632 3097-2445

Fax: +49 2632 3097 152445

Send email

Here you find an overview of all sales contacs.

Your contacts for technical questions

Our Technical Customer Service people help you to find the right answers for your products and processes. We work with you to create tailor-made solutions for your specific applications. And we are happy to do this onsite in your production facilities as well.

In addition, our Development and Quality Department is at your service for any problems related to materials and application technology. And our customer consultants will help you develop and implement new product ideas and improve the recyclability of your products.

Technical Customer Services contact persons


Head of Technical Customer Service

ThyssenKrupp Contact

Dr. Heiner Schäfgen

thyssenkrupp Rasselstein GmbH

Telephone: +49 2632 3097-2872

Fax: +49 2632 3097-2900

Send email

Our digital services

We offer a range of digital services that simplify your existing processes. This allows you to record your complaints easily and conveniently via our Packaging Steel app. You can access information about your order 24/7 via our SteelOnline customer service platform - quickly, transparently and easily. In addition, we offer our customers a comprehensive range of digital training courses through the tinplate academy. The training offers and registration options can be found in our Packaging Steel App.

We tailor the logistics to match your needs

Solving logistics challenges quickly and effectively is part of our mission. Whether it’s coils or packages – with Rasselstein, you are in good hands when it comes to shipping freight the fastest, safest and at the lowest cost from our Andernach site to any global destination

We will always seek out the most economical and ecologically expedient shipping mode. Thus, about 95 percent of our exports are sent to North Sea ports by inland waterway ships. Here they are directly transshipped to ocean-going vessels for delivery to destinations all over the world.

Logictics contact persons


Our logistics team is at your service for all logistical issues. The logistics department can be reached via the sales department or directly by Oliver Pellin.

Manager Logictics

ThyssenKrupp Contact

Oliver Pellin

Head of Transportation Management, thyssenkrupp Rasselstein GmbH

Telephone: +49 2632 3097-2438

Fax: +49 2632 3097-2248

Send email

General inquiry


** Mandatory


thyssenkrupp Steel Europe AG

Kaiser-Wilhelm-Strasse 100

47166 Duisburg, Germany

+49 (0)203 52-0

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