Sales, Technical Customer Service and Logistics
Our plus point – competent advice from our direct sales team
We assign a dedicated sales team to look after all your needs. For any aspect of Customer Service or Key Account Management, your contact will be there for you, providing prompt and professional assistance.
Sales contact persons
Contact
General Management
Thomas Denkel
Vice President Sales, thyssenkrupp Rasselstein GmbH
Your contacts for technical questions
Our Technical Customer Service people help you to find the right answers for your products and processes. We work with you to create tailor-made solutions for your specific applications. And we are happy to do this onsite in your production facilities as well.
In addition, our Development and Quality Department is at your service for any problems related to materials and application technology. And our customer consultants will help you develop and implement new product ideas and improve the recyclability of your products.
Technical Customer Services contact persons
Contact
Head of Technical Customer Service
Dr. Heiner Schäfgen
thyssenkrupp Rasselstein GmbH
Our digital services
We offer a range of digital services that simplify your existing processes. This allows you to record your complaints easily and conveniently via our Packaging Steel app. You can access information about your order 24/7 via our SteelOnline customer service platform - quickly, transparently and easily. In addition, we offer our customers a comprehensive range of digital training courses through the tinplate academy. The training offers and registration options can be found in our Packaging Steel App.
We tailor the logistics to match your needs
Solving logistics challenges quickly and effectively is part of our mission. Whether it’s coils or packages – with Rasselstein, you are in good hands when it comes to shipping freight the fastest, safest and at the lowest cost from our Andernach site to any global destination
We will always seek out the most economical and ecologically expedient shipping mode. Thus, about 95 percent of our exports are sent to North Sea ports by inland waterway ships. Here they are directly transshipped to ocean-going vessels for delivery to destinations all over the world.
Logictics contact persons
Contact
Our logistics team is at your service for all logistical issues. The logistics department can be reached via the sales department or directly by Oliver Pellin.
Manager Logictics
Oliver Pellin
Head of Transportation Management, thyssenkrupp Rasselstein GmbH
